EnergyMate assists vulnerable customers

EnergyMate is a pilot programme helping families in hardship become more energy efficient and secure the best power plan for their needs.

In-home coaches assisted vulnerable families to manage their energy use so they could keep their homes warm, better understand their power bills and avoid wasting electricity. In one example, an in-home visit dramatically helped one Rotorua homeowner by connecting her with a plumber to fix leaky pipes and arranging a payment plan to smooth energy expenses.

The EnergyMate pilot, launched in April 2019, was delivered by the Electricity Retailers’ Association (ERANZ) with the support of Trustpower, other retailers, lines companies, government agencies and community groups. An independent review was complimentary and suggested small enhancements to the programme before a wider rollout. Trustpower is excited to see the revamped programme.

ERANZ says some New Zealand households could save up to $200 a year by choosing the right power plan. Trustpower already proactively identifies which of its customers would be better off on another plan and lets them know. The regular checks ensure all customers are contacted if their usage better matches a cheaper plan.

In addition, Trustpower helps customers to use their energy more efficiently, sharing hints via social media and bill inserts. Ideas for small changes are always positively received.

Find out more about EnergyMate at www.energymate.nz

The EnergyMate pilot, launched in April 2019, was delivered by the Electricity Retailers’ Association (ERANZ) with the support of Trustpower.